Privacy Policy

We are Well Made Clothes Pty Ltd and we operate the Website. We are a company registered in Australia and our registered office is at 358 Harbour Drive, Coffs Harbour, New South Wales. Our ACN number is 611 842 481.

Partner Brands

This Privacy Policy does not apply to websites maintained by other organisations to which we link (including any of our Partner Brands) and we are not responsible for nor do we warrant or guarantee that the privacy policies of such other organisations comply with applicable law. When you place an order for products or services on our Website, some of your personal details that you submit at registration must by necessity in order to deal with your request be forwarded to the relevant partner boutique along with your order.

Personal Data Collected

You do not have to give us any personal data in order to use most of our Website. However, if you wish to send us a message or chat online, receive our e­newsletter and special offers via email or order products and services, you will need to provide certain information to us. This may include your name, address or location, phone number and email address and when using our contact form, your message and any other information you wish to provide to us.

Please note that in order to order products or services, you will need to register an account with us.

We ask for your phone number to allow us to process your order and to let you know the status of your order. This number may be given to our courier for delivery services in order for us to keep you informed.

Please note we do not keep your payment card details on file. We use third party providers, including PayPal, to process payments, and only these entities see your payment card details.

We also keep a record of the purchases you make from any of our Partner Brands. This means that we can help to deal more quickly with any queries or problems you may have and also to ensure that any information that we send you is relevant.

When you visit our Website, we also automatically collect certain information from you. For more information about this, please see the "Cookies" section below.

The information we collect allows us to:

  • Provide the products and services you have ordered
  • To verify your identity and details of your payment method or credit card account
  • Administer our Website and provide customer services
  • Plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences
  • Communicate with you (including via email or telephone where such contact details have been provided)
  • Tell you about our offers, services or products

You agree that we may disclose your personal data to other companies within the Well Made Clothes Ltd group and to our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out customer service, payment processing services, identify verification and fraud management services, hosting and website maintenance.

We may also release account and other personal information where it is necessary to comply with the law; enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, safety of Well Made Clothes Ltd, our users or others.

This includes exchanging information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws. In particular, when you make a purchase from the Website, where we may make searches about you at credit reference agencies for such purposes. The agencies will record details of any search. This information may be used by other subscribers for similar purposes. Please telephone us on +61459529265 (Available Monday to Friday 9am­5pm AEST) or use the Contact Form if you want further details about this processing or details of those credit reference agencies from whom we obtain and to whom we pass information about you.

If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal data to a third party as part of that transaction.

We may disclose aggregate, anonymised statistics about the number of visitors to our Website or number of purchases made to third parties including our investors.

Accessing Your Personal Information

To see all the personal data we hold about you or if you have any other requests about your rights (which may include a right to correct any inaccuracies or object to certain information, please contact us using the C ontact Form (in the Contact Us section) by phone on +61459529265 (Available Monday to Friday 9am­5pm AEST), or by writing to us at 358 Harbour Drive, Coffs Harbour, NSW.

Communications and marketing

To subscribe to our newsletter containing information about new products, services, features and events from us and our partner boutiques and to receive special offers via email, or telephone, please complete our subscription form. If you make a purchase on our Website, we may also use your details to email you our newsletter and to tell you about our special offers from time to time.

Please note that any telephone or email communications will only be made by us. We do not sell or otherwise pass your details to third parties for marketing purposes. You can opt­out of these communications at any time via the Unsubscribe link on any email or by contacting us using the C ontact Form (on the Contact Us page) or by phone on +61459529265 (Available Monday to Friday 9am­ - 5pm AEST).

Cookies

The Website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Most websites use cookies. Our site uses cookies dropped by us or third parties (like AdRoll) for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to target ads to you on other websites.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however it may affect functionality of the website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our websites use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

Security

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal data you send us during the order process. Please keep in mind that if you voluntarily disclose personal information online in a non­protected environments ­ for example on a message board, shopping list, or in chat areas ­ that information can be collected and used by others outside of our control.