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How do I track my order?
My discount code is not working, please help!
In order to use your discount code you will need to create an account or log in to your existing account to use the code at the check out. If you still have any issues please email us at support@wellmadeclothes.com
Oh no, I only received only part of my order!
I have been waiting a long time for my order, where is it?!
Please refer to our shipping information for more details. Please double check to see if you have purchased a Pre-order item or a made to order item, these products are made especially for you and this can vary between 7 days to 6 weeks depending on which brand.
I have entered the wrong shipping details, please help!
Why am I receiving all the items I ordered separately?!
I live overseas, do you ship anywhere?
What payment methods do you accept?
How do I set up an account? And why should I?
We want to shower you with love, affection, exclusive discount codes, and Very Important information about ethical fashion (you know, the kind you use to sound smart to your friends at dinner parties). While you can actually choose not to receive any of this (although why would you not), you can, more importantly, use your Well Made Clothes account to check your payment history, your wishlists, your order history, and the progress of your current orders, and use quick checkout (which is, like, much quicker than normal checkout). To set up an account with us, click on the little person icon in the top right hand corner, add your name and contact details, and voila!
As a small independant business we also appreciate your continued support, by creating an account your purchases are all recorded in one place, this means you can become a WMC VIP. If you would like more information about becoming a VIP please contact us through the Live Chat icon at te bottom of your screen.
How do I return an order?
If you would like to return a product, you must notify us within 7 days of receiving your goods. Once submitting the return you must send the item with tracking number within one week of your request being approved.
On-sale or used items are non-returnable and non-exchangeable, unless they are faulty.
We do not accept returns or exchanges on earrings, lingerie, socks and stockings and swimsuit onepieces and bottoms for hygiene reasons. We do not accept returns on Nagnata, as per their company policy, but we are happy to exchange any full priced Nagnata item for any other Nagnata item.All clothing and footwear must be returned with tags on and/or in original packaging, with original packaging in perfect condition. All ceramics must be returned unbroken in original packaging.All bedding must be un-used and in original packaging.
To request a return:
1. Simply log in to your account and next to your order select Return/Exchanges/Faulty.
2. Follow the prompts to submit your request.
3. You will be issued a returns slip which you must print out and send with the package.
4. You must insert the tracking number of the parcel to complete the return.
5. Well Made Clothes will issue a refund or credit note as per your request.
6. We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused, or lead to the closure of your Well Made Clothes customer account at our discretion.
7. As a marketplace please note that shipping fees may apply for more information please contact support@wellmadeclothes.com
Can I exchange?
If you would like to exchange a product, you must notify us within 7 days of receiving your goods. You must make sure you send the item, with tracking number within a fortnight of submitting the request. We do not accept exchanges on earrings, underpants, socks and stockings, for hygiene reasons. We only accept one-piece swimwear or bikini bottoms unworn, with hygiene stickers attached.
3. You will be issued an exchange slip which you must print out and send with the package.
4. You must insert the tracking number of the parcel to complete the exchange.
5. Once the original item is received we will send you the replacement.
Local < > Local: $10
Aus < > NZ : $20
Rest of world : $30
Please note exchanges are subject to availability.
The product I received is not what I expected!
Please note that all garments are handmade and many are hand screen printed, handwoven and/or dyed naturally. This is part of the beauty of the products we sell. We ask you to please bear this in mind if you notice a slight imperfection or a minor variation of colour. In terms of size and fit, please review the size chart in the product description carefully.Faulty or incorrect items must be registered within 3 days of receiving an item. Once notifying us of this, you must return the item within a fortnight and notify us of tracking number, we will ensure you are reimbursed.
To submit a faulty or incorrect item:
My order is faulty!
Faulty or incorrect items must be registered within 3 days of receiving an item. Once notifying us, you must send the item with tracking number within a fortnight.
How does Well Made Clothes work?
What is ethical fashion?
What does organic even mean?
How does the Well Made Clothes Values system work?
The fashion industry is a multi-trillion dollar industry, and is the second-most polluting industry after oil. Which is to say it’s incredibly complex. We have distilled these complexities to present the 8 key parts of responsible supply chains. To find out more about each of the 8 Well Made Clothes Values, and to shop the brands which adhere to the values you care about, click here.
I have a brand, how do I sell it on your site?
Please visit our contact page and submit your details, we'd love to hear from you!
I am a writer, how can I work with you?
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*Includes Dresses, Tops, T-shirts & Singlets, Coats & Jackets, Jumpers & Cardigans, Sweats & Hoodies, Playsuits.
Includes Pants, Skirts, Jeans & Shorts