You will receive a confirmation email for your order (make sure you check your junk mail folder), which allows you to login to Well Made Clothes to track your order’s progress to you. If you have purchased products from more than one brand, you will also receive a confirmation email every time an item is sent by every brand, which will allow you to track every parcel. For more information on shipping, click here.

In order to use your discount code you will need to create an account or log in to your existing account to use the code at the check out. If you still have any issues please email us at support@wellmadeclothes.com

 

We know everyone is time-poor (and just a little lazy) these days, so via the power of modern technology we’ve united the best ethical fashion under one digital roof, so everything you need is in one place. This means each brand sends its products to you individually. If you have made a multi-brand order, have no fear, this means you will just receive multiple parcels!

Please refer to our shipping information for more details. Please double check to see if you have purchased a Pre-order item or a made to order item, these products are made especially for you and this can vary between 7 days to 6 weeks depending on which brand.

Please login to your order, click on ‘problem’, and submit this will notify Well Made Clothes and the brand you ordered from. You will receive a confirmation that we have processed this change. It is important you do this as soon as possible as we cannot guarantee the has already been sent.

We know everyone is time-poor (and just a little lazy) these days, so via the power of modern technology we’ve united the best ethical fashion under one digital roof, so everything you need is in one place. This means each brand sends its products to you individually. If you have made a multi-brand order, have no fear, this means you will just receive multiple parcels!

We ship to almost everywhere in the world. You can check where we ship via the dropdown menu in the address part of the checkout process (before you enter your payment details, of course).

We want your cash money, so we accept it in most ways you want to give it to us, including payments from all credit cards including American Express, Mastercard, and Visa. We also accept Paypal. We also accept Afterpay. We do not accept direct debit. If you have any concerns regarding your payment please contact support@wellmadeclothes.com.

We want to shower you with love, affection, exclusive discount codes, and Very Important information about ethical fashion (you know, the kind you use to sound smart to your friends at dinner parties). While you can actually choose not to receive any of this (although why would you not), you can, more importantly, use your Well Made Clothes account to check your payment history, your wishlists, your order history, and the progress of your current orders, and use quick checkout (which is, like, much quicker than normal checkout). To set up an account with us, click on the little person icon in the top right hand corner, add your name and contact details, and voila!

As a small independant business we also appreciate your continued support, by creating an account your purchases are all recorded in one place, this means you can become a WMC VIP. If you would like more information about becoming a VIP please contact us through the Live Chat icon at te bottom of your screen.

If you would like to return a product, you must notify us within 7 days of receiving your goods. Once submitting the return you must send the item with tracking number within one week of your request being approved.

On-sale or used items are non-returnable and non-exchangeable, unless they are faulty.

We do not accept returns or exchanges on earrings, lingerie, socks and stockings and swimsuit onepieces and bottoms for hygiene reasons. 

We do not accept returns on Nagnata, as per their company policy, but we are happy to exchange any full priced Nagnata item for any other Nagnata item.

All clothing and footwear must be returned with tags on and/or in original packaging, with original packaging in perfect condition. 

All ceramics must be returned unbroken in original packaging.

All bedding must be un-used and in original packaging.

To request a return:

1. Simply log in to your account and next to your order select Return/Exchanges/Faulty.

2. Follow the prompts to submit your request.

3. You will be issued a returns slip which you must print out and send with the package.

4. You must insert the tracking number of the parcel to complete the return.

5. Well Made Clothes will issue a refund or credit note as per your request.

6. We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused, or lead to the closure of your Well Made Clothes customer account at our discretion.

7. As a marketplace please note that shipping fees may apply for more information please contact support@wellmadeclothes.com

If you would like to exchange a product, you must notify us within 7 days of receiving your goods. You must make sure you send the item, with tracking number within a fortnight of submitting the request. We do not accept exchanges on earrings, underpants, socks and stockings, for hygiene reasons.  We only accept one-piece swimwear or bikini bottoms unworn, with hygiene stickers attached.

1. Simply log in to your account and next to your order select Return/Exchanges/Faulty.

2. Follow the prompts to submit your request.

3. You will be issued an exchange slip which you must print out and send with the package.

4. You must insert the tracking number of the parcel to complete the exchange.

5. Once the original item is received we will send you the replacement.

Local < > Local: $10

Aus < > NZ : $20

Rest of world : $30

Please note exchanges are subject to availability.

 

Please note that all garments are handmade and many are hand screen printed, handwoven and/or dyed naturally. This is part of the beauty of the products we sell. We ask you to please bear this in mind if you notice a slight imperfection or a minor variation of colour. In terms of size and fit, please review the size chart in the product description carefully.

Faulty or incorrect items must be registered within 3 days of receiving an item. Once notifying us of this, you must return the item within a fortnight and notify us of tracking number, we will ensure you are reimbursed.

To submit a faulty or incorrect item:

1. Simply log in to your account and next to your order select Return/Exchanges/Faulty.

2. Follow the prompts to submit your request.

3. You will be issued a returns slip which you must print out and send with the package.

4. You must insert the tracking number of the parcel to complete the return.

5. Well Made Clothes will issue a refund or credit note as per your request.

 

Faulty or incorrect items must be registered within 3 days of receiving an item. Once notifying us, you must send the item with tracking number within a fortnight.

To submit a faulty or incorrect item:

1. Simply log in to your account and next to your order select Return/Exchanges/Faulty.

2. Follow the prompts to submit your request.

3. You will be issued a returns slip which you must print out and send with the package.

4. You must insert the tracking number of the parcel to complete the return.

5. Well Made Clothes will issue a refund or credit note as per your request.

 

Well Made Clothes sells clothing that looks good and is good. Like you, we want our clothing to look good, feel good, and be good, to people and to the environment. Well-made clothing looks better, feels better, and wears better, and also treats the people and the environment of this planet better. So we have brought together the best in ethically inclined brands under the one site to allow you easy access to the best in the world. To do this we work in partnership with brands, featuring their latest products. You can add multiple brands from all over the world into one shopping cart and one transaction! In order to make this happen so fluidly brands dispatch the product directly from their studios. This also helps us reduce any excess stock which helps us avoid landfill.

Ethical fashion is an umbrella term for clothing that is socially and environmentally responsible. An ethical fashion brand considers its impact on people, the planet, and its producers. To discover the key ways in which brands can be ethical, explore our Well Made Clothes Values, found here.

Put simply, this organic means 95% of the fabric and/or materials of an item of clothing are free from harmful chemicals and known carcinogens. Conventional cotton, for example, uses 25% of the world’s insecticides and pesticides, which makes it the dirtiest crop in the world. Organic cotton is safer for us, and for the farmers and communities who are involved in the production process.

The fashion industry is a multi-trillion dollar industry, and is the second-most polluting industry after oil. Which is to say it’s incredibly complex. We have distilled these complexities to present the 8 key parts of responsible supply chains. To find out more about each of the 8 Well Made Clothes Values, and to shop the brands which adhere to the values you care about, click here.

Please visit our contact page and submit your details, we'd love to hear from you!

Think you’ve got writing chops? (And wit: we mainly care about wit). Email us at info@wellmadeclothes.com.